Dulwich Cleaners Website Accessibility Statement
Dulwich Cleaners is committed to providing an accessible and user friendly online experience for all customers in the Dulwich area, including people with disabilities. This Accessibility Statement explains the steps we take to support inclusive access to our website and what you can do if you experience any accessibility issues when using our online services.
Our Accessibility Commitment
We aim to make the Dulwich Cleaners website easy to use and understand for as many people as possible. Our goal is to align our website with the Web Content Accessibility Guidelines version 2.1 at the AA level. These guidelines set out how to design and build websites so they are perceivable, operable, understandable and robust for users with a wide range of access needs.
We review our website periodically and work to improve accessibility over time, especially as we add or update information about our cleaning services in the Dulwich Cleaners area. Accessibility is considered as part of our general website maintenance and development activities.
Standards and Best Practice
The Dulwich Cleaners website is being developed with reference to WCAG 2.1 AA success criteria, including colour contrast, text alternatives for images where relevant, meaningful link text, and predictable page structure. We also aim to ensure that content can be resized using browser tools and that text remains legible without requiring horizontal scrolling on commonly used devices.
We focus on keeping layouts clear, minimising unnecessary animation, and providing consistent navigation so that visitors in the Dulwich Cleaners area can find our services and information without confusion.
Screen Reader Support
Our website is designed to be compatible with modern screen reader technology used on desktop and mobile devices. We use a logical heading structure so that screen reader users can navigate between sections quickly. Where images convey important information, we aim to provide descriptive text so that the same information is available to users who rely on screen readers.
We also work to ensure that form fields and buttons on the Dulwich Cleaners website have clear labels and descriptions so that visitors using assistive technologies can understand and complete forms when requesting cleaning services or information.
Keyboard Navigation
The Dulwich Cleaners website is intended to be fully usable with a keyboard alone, without the need for a mouse or touch screen. You should be able to move through links, form fields, and interactive elements using the Tab key, Shift plus Tab, and Enter or Space where appropriate.
We aim to maintain a visible focus indicator so you can clearly see which element is currently selected. This is particularly important for visitors in the Dulwich Cleaners area who navigate using only a keyboard or alternative input devices.
Compatible Browsers and Devices
Our website is designed to work with current versions of common web browsers on desktop, laptop, tablet, and mobile devices. Using an up to date browser can improve both security and accessibility. If you use specific assistive technologies, we recommend keeping these tools updated so they work effectively with our site.
Ongoing Improvements
Accessibility is an ongoing process. As we expand and improve services for the Dulwich Cleaners area, we may introduce new features to the website. We will continue to review these changes to reduce barriers and improve the experience for people with different abilities, technologies, and preferences.
Feedback and Accessibility Requests
We welcome feedback about the accessibility of the Dulwich Cleaners website. If you find any part of the site difficult to use, if content is not accessible with your assistive technology, or if you need information in a different format, please contact us and let us know which page or feature is causing an issue.
When you contact us with an accessibility request, please include details of the problem you experienced, the type of device and browser you are using, and any assistive technologies you rely on. This information helps us investigate the issue and work towards a suitable solution for you and for other visitors in the Dulwich Cleaners area.
Accessibility Complaints
If you feel that we have not adequately addressed an accessibility issue on the Dulwich Cleaners website, we encourage you to contact us again and explain the outstanding problem. We will review your concerns, consider any reasonable adjustments we can make, and aim to respond within a reasonable time frame.
We are committed to improving the accessibility of our online services so that more people in the Dulwich Cleaners area can find, understand, and use the information they need about our cleaning services.
